At Litaal, we go beyond simply offering skilled DevOps & SRE engineers. We believe in providing unwavering support for your critical projects. That's why we assign a minimum of TWO DEDICATED ENGINEERS to every client engagement with a flat price. This ensures:

• Redundancy and Availability: If one engineer is unavailable due to illness, training, or unexpected circumstances, the other engineer is readily available to maintain progress and address any urgent needs.

• Enhanced Collaboration and Knowledge Sharing: Our dedicated teams foster a collaborative environment, allowing engineers to leverage each other's expertise for more robust solutions and faster problem-solving.

• Streamlined Communication: You'll have a designated point of contact within your dedicated team, ensuring clear and consistent communication throughout the project lifecycle.

By dedicating multiple engineers, we minimize the risk of downtime or project delays. I want you to know that your project has the ongoing attention and expertise it deserves, allowing you to focus on your core business activities. We don't just deliver solutions, we provide confidence. 

Please take a look at our pricing here.

At Litaal, we understand that your IT infrastructure holds the key to your competitive advantage. That's why data security and client confidentiality are paramount in our IT outsourcing services. We ensure your sensitive information is protected throughout our entire partnership.

Non-Disclosure Agreements (NDAs) are the foundation of our commitment to secrecy. All our employees and any third parties involved in your project must sign comprehensive NDAs before work commences. These agreements outline strict legal obligations to safeguard your confidential data, including:

• Intellectual property (IP): Trade secrets, inventions, and proprietary ideas

• Technical data: Schematics, software code, and technical specifications

• Customer information: Client databases, purchasing habits, and business strategies

Beyond legal contracts, we implement robust Security Operating Procedures (SOPs) for our engineers. 

These protocols ensure your data remains secure, including:

• Access controls: Only authorized personnel can access your data.

• Encrypted storage: We utilize industry-standard encryption to protect your data at rest.

• Secure communication: We employ secure channels for all confidential information transfers.

Our commitment to confidentiality goes beyond technical measures. We cultivate a culture of discretion within our team, emphasizing the importance of client privacy. We recognize that trust is the cornerstone of successful partnerships. We go the extra mile to guarantee your confidential information is handled with the utmost care and respect.

Partner with Litaal for peace of mind.  By choosing us, you can be confident that your intellectual property and sensitive data are in safe hands. We are dedicated to safeguarding your competitive edge and fostering a successful collaboration built on trust and transparency.

At Litaal, we prioritize building strong, long-term partnerships with our clients. However, even in the best collaborations, disagreements can arise. That's why we offer a transparent dispute resolution process to ensure any concerns are addressed promptly and fairly, maintaining a positive working relationship.

Open Communication is Our Policy:

We believe open communication is key to resolving issues effectively. We encourage our clients to voice their concerns openly and directly. Our team will actively listen and strive to understand your perspective.

Prioritizing Collaborative Solutions:

Our 1st priority is to find a mutually agreeable solution that addresses the root cause of the issue. We're open to exploring various options and work diligently to achieve a fair and satisfactory resolution for both parties.

Formal Dispute Resolution (if Needed):

If an informal solution isn't reached, a clear and impartial 

formal dispute resolution process is outlined in our contracts. This process ensures a fair review of the situation.

Transparency Throughout:

We maintain transparency throughout the entire dispute-resolution process.  We'll keep you informed of progress and explain the reasoning behind any decisions.

Building Trust Through Fairness:

Our goal is to maintain a strong partnership, even during disagreements. Addressing conflicts constructively fosters trust and mutual respect, benefiting both parties in the long run.

Focus on Dispute Prevention:

While we have a robust resolution process, we also emphasize preventative measures.  Clear communication, well-defined contracts, and proactive problem-solving help minimize the need for formal disputes.